What is your Return Policy?

While we hope that you are happy with your SeaVees purchase, we understand that sometimes shoes don’t fit or that you may have changed your mind on a color or style. That’s not a problem, you may return or exchange your items FREE of charge based on the following criteria:

  • You made your purchase within the past 30 days.
  • The item you purchased is not a Final Sale item.
  • The item you purchased is still in its original condition (unworn, unwashed, unaltered).

To return your order please follow these simple steps:

  1. Create a New SeaVees Customer Account or log into your existing SeaVees Customer Account.
  2. Request a Return Authorization (RA) number.
  3. Check your email for your FREE return shipping label.

 

Step One: SeaVees Customer Account.

If you do not have a SeaVees account, it is very easy to set one up. It will allow you to view order history, track shipping and view refund status. You can sign up by following these three easy steps.

  1. Click HERE to create an account.
  2. Enter your email and create a password. It is important that you use the use the same email used when placing your order.
  3. You will automatically be taken to your Customer Account.

If you already have an account with SeaVees, please log into your SeaVees Customer Account at the top right hand corner of the website or click HERE.

Should you not want to create a customer account with us please email cs@seavees.com and we would be happy to manually process your return.

 

Step Two: Request Your Return

  1. In your Customer Account, click on the order number containing the item(s) that you would like to return.
  2. Select the blue “Request Return” button.  
  3. Choose the reason for your return from the drop down menu.
  4. Check the box next to the item(s) you would like to return.
  5. After selecting each item you would like to return click the “Request Return” box to submit.

 

Step Three: Check Your Email

  1. Within 5-10 minutes you will receive an email containing instructions for how to ship your return item(s) back to our warehouse.

Once we receive your return or exchange shipment at our warehouse, please allow 2-3 business days for us to process your refund onto the original form of payment. You will receive a refund notification via email once this has been completed.

 

Please feel free to contact our Customer Success Team at cs@seavees.com or if you’d like to speak to someone on the phone, call (805) 774-1964.



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