What is your Exchange Policy?

TO exchange your items FREE of charge based on the following criteria:

  • You made your purchase within the past 30 days.
  • The item you purchased is not a Final Sale item.
  • The item you purchased is still in its original condition (unworn, unwashed, unaltered).

To exchange your order please follow these simple steps:

  1. Create a New SeaVees Customer Account or log into your existing SeaVees Customer Account.
  2. Request a Return Authorization (RA) number.
  3. Check your email for your FREE return shipping label.
  4. Place a new order for the size or style you would like. We recommend purchasing your new product sooner than later as seasonal styles sell out.

If your original order was placed with a discount code please email our Customer Success Team at cs@seavees.com. Please provide your order number in the email and we will provide you with a new code to use.

 

Here is the detailed instructions on how to return your order: 

Step One: SeaVees Customer Account.

If you do not have a SeaVees account, it is very easy to set one up. It will allow you to view order history, track shipping and view refund status. You can sign up by following these three easy steps.

  1. Click HERE to create an account.
  2. Enter your email and create a password. It is important that you use the use the same email used when placing your order.
  3. You will automatically be taken to your Customer Account.

If you already have an account with SeaVees, please log into your SeaVees Customer Account at the top right hand corner of the website or click HERE.

Should you not want to create a customer account with us please email cs@seavees.com and we would be happy to manually process your return.

 

Step Two: Request Your Return

  1. In your Customer Account, click on the order number containing the item(s) that you would like to return.
  2. Select the blue “Request Return” button.  
  3. Choose the reason for your return from the drop down menu.
  4. Check the box next to the item(s) you would like to return.
  5. After selecting each item you would like to return click the “Request Return” box to submit.

 

Step Three: Check Your Email

  1. Within 5-10 minutes you will receive an email containing instructions for how to ship your return item(s) back to our warehouse.

Once we receive your return or exchange shipment at our warehouse, please allow 2-3 business days for us to process your refund onto the original form of payment. You will receive a refund notification via email once this has been completed.

** All items purchased during a flash sale or other promotion are still eligible for exchange within 30 days of purchase.

We would be happy to assist you with your exchange, should you have any questions, please email us at cs@seavees.com or call (805) 774-1964

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