How long does the Return process take?

When you return a pair of shoes, you receive a FREE prepaid Priority Mail shipping label that is emailed to you within 5-10 minutes when you request your Return Authorisation through your Customer Account. This should mean that your shoes reach our warehouse within 2 days of when you ship them. Once the warehouse receives your return, it will take 2-3 days for us to process your refund onto the original form of payment. You will receive a refund notification via email once this has been completed. 

Please feel free to contact our Customer Success Team at or if you’d like to speak to someone on the phone, call (805) 774-1964.


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