How long does the Exchange process take?

For Exchanges we ask that you return your original order for a refund and place a new order for the size or style you would like. We recommend purchasing your new product sooner than later as seasonal styles sell out.

When you return a pair of shoes, you receive a FREE prepaid Priority Mail shipping label that is emailed to you within 5-10 minutes when you request your Return Authorisation through your Customer Account. This should mean that your shoes reach our warehouse within 2 days of when you ship them. Once the warehouse receives your return, it will take 2-3 days for us to process your refund onto the original form of payment. You will receive a refund notification via email once this has been completed. 

If your original order was placed with a discount code please email our Customer Success Team at Please provide your order number in the email and we will provide you with a new code to use.

Please feel free to contact our Customer Success Team at or if you’d like to speak to someone on the phone, call (805) 774-1964.

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